What we do

Total Quality Control

Training Summary

Controlling process quality and quality control principles is a complex subject as various sub systems need to be understood in order to see the approach required to achieve quality excellence. This training explains the required sub systems, provides practical examples and details how these sub systems have to work together to create a powerful quality structure protecting the customer from faulty products. The principles introduced during this training originate from the Japanese principle of Jidoka, one of the main pillars of the Toyota Production System.

Target Audience

From operator level to department heads

Main Contents

Examples of some key lessons addressed in this training are as follows:

  • Reduce variance through standardisation
  • The process confirmation system / layered process audits
  • Product Audits
  • Process FMEA vs. Quality Control Plan (mainly manufacturing environments)
  • Quality Circles
  • Supplier – Customer relationship between work stations
  • Fault proofing (Poka-Yoke)
  • Understanding operator versatility


As the concepts of quality control are strongly linked to various other principles this training will only be truly beneficial after the principles of standardisation, operator versatility and visual management are understood.


Back to Trainings